Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER.

ORDERING ANY ITEM FROM THIS WEB SITE IS SEEN AS TOTAL ACCEPTANCE OF OUR TERMS AND CONDITIONS.

By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail.

We will arrange for delivery of the products you order by Royal Mail or Parcelforce and to the address you specify in the checkout procedure. However, the time for the delivery will not be essential to the contract between us. If you do not take delivery of the products or had supplied inadequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund the price of the products, but you will still be liable to pay any delivery charges. If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing via the e-mail address within 7days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

We aim to process and despatch your order within 24-48 hours. All orders are packaged with great care to ensure safe delivery. Obviously we cannot be held responsible for delays in the postal services.

All deliveries are subject to stock availability

Currently, we only deliver to the UK and most EU destinations.

Delivery Charges are as follows:

United Kingdom & Europe for orders over £50.00 are free.

  • Description and price of the goods

    All prices are in £ sterling inclusive of VAT and exclusive of delivery charges.

    The goods are subject to availability. Should an item be out of stock, we can usually obtain it within 5-7 working days. Should this situation arise, you will be e-mailed and given the opportunity to cancel your order or choose an alternative.

    In addition to the price, you will be required to pay a delivery charge for the goods. We will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

  • Payment

    Payment for the goods and delivery charges can be made by any method shown on the our web site at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence. There shall be no delivery until cleared funds are received.
  • Returns & Refunds

    In the unlikely event that goods supplied to you are damaged on delivery, you should notify us in writing via the e-mail address shown below within 7 days. After verification, the goods should be returned to us, together with any relevant documentation in case a claim needs to be made against the carrier. Upon return of the goods, a replacement will be sent and your postage costs refunded.

NATURAL BALANCE

635 Great Western Road

Glasgow G12 8RE

01415795550