Return & Refund Policy
Thanks for shopping at Natural Balance Food Store, 635 Great Western Road G12 8RE Glasgow (UK)
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
The seller will be responsible for paying shipping costs for returning your item.
This does not apply if either the packaging is damaged or the item’s seal has been broken.
Contact Us
If you have any questions on how to return your item to us, contact us on email: info@naturalbalance.co.uk Call 0141 579 5550
At Natural Balance, we want you to be 100% satisfied with every purchase you make from us. If you are not 100% satisfied, simply return the product to us within 30 days of receipt, for any reason, for an exchange or refund. Where possible the goods should be returned to us with their original packaging. We regret we are unable to refund any original postage costs (or return postage costs for those outside the UK).
For UK customers only: We now offer free returns for all UK customers, just use the pre-paid label attached to the delivery note that comes with your order and pop it in the post.
For customers outside the UK, please return items to:
Natural Balance
635 Great Western Road,
Glasgow G12 8RE,
Scotland
If you need any further assistance please don’t hesitate to contact us.
Tel: 0141 579 5550
Email: info@naturalbalance.co.uk
